Shipping Policy – Majestic KSA

Last Updated: September 2026

At Majestic KSA, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver orders within the Kingdom of Saudi Arabia.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation message with tracking information when available.

• During promotional campaigns, holidays, or high-demand periods, processing may take slightly longer.

2. Delivery Time

We currently offer delivery across Saudi Arabia.

• Estimated delivery time: 3–7 business days

• Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

• Remote areas may require additional delivery time.

We provide an estimated delivery timeframe before or during the purchase process whenever applicable.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• Any applicable delivery fees will be included in the total amount shown at checkout.

4. Order Tracking

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, email, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

5. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

To avoid delays, please make sure that your:

• Name is correct

• Phone number is active

• Delivery address is accurate

• Location details are clear

If the courier cannot contact you or delivery cannot be completed because of incorrect information or the recipient's unavailability, the shipment may be returned or rescheduled.

6. Delayed Deliveries

Although we work with reliable courier partners, unexpected delays may occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier operational issues

• Incorrect or incomplete address information

• Customs or regulatory procedures, where applicable

• Other circumstances beyond our reasonable control

If we become aware of a significant expected delay, we will make reasonable efforts to notify you.

Under Saudi Arabia's E-Commerce Law, consumers have specific rights when delivery is delayed beyond the agreed timeframe, subject to the applicable legal provisions.

7. Incorrect Address or Contact Information

Majestic KSA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will try to update the information before the order is dispatched.

8. Damaged or Missing Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide:

• Your order number

• Photos/videos of the package

• Photos of the product and packaging

• A description of the issue

We will review the case and coordinate with the relevant courier or fulfillment partner where necessary.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your order, please ensure that someone is available at the provided delivery address to receive and pay for the order.

Repeated refusal or failure to receive confirmed COD orders may affect your ability to place future COD orders.

10. International Orders

Majestic KSA currently focuses on deliveries within the Kingdom of Saudi Arabia.

If international shipping becomes available, the applicable shipping fees, delivery times, customs duties, taxes, and other charges will be communicated before purchase.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Majestic KSA
Customer Support: [+92 321 8437082]
Email: [digi.effort48@gmail.com]

We appreciate your trust in Majestic KSA and thank you for shopping with us.